Refund Policy
Last updated: April 1, 2026.
We want you to be completely satisfied with your purchase. This policy explains when and how you can request a refund.
Who can request a refund.
Refunds are available to users who have purchased a subscription plan on Vysto and are not satisfied with the service. To be eligible, your request must be submitted within the refund period and meet the conditions outlined below.
Time limit for requests.
You may request a refund within 14 days of your initial purchase or subscription renewal. Refund requests submitted after this period will not be eligible unless exceptional circumstances apply.
14-day refund window from date of purchase.
Steps to get your refund.
To request a refund, follow these steps:
- 1Email us at support@vysto.link with the subject line: Refund Request
- 2Include your registered email address and order/transaction ID
- 3Briefly describe the reason for your request
- 4Our team will review and respond within 2 business days
You can also reach us directly at support@vysto.link
When you'll receive your money.
Once your refund is approved, it will be processed within 5–10 business days. The funds will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Upgrades and downgrades.
Upgrades to a higher plan take effect immediately and are charged on a prorated basis. Downgrades are applied at the end of your current billing cycle - you retain your current plan benefits until then. Prorated refunds for downgrades are not available.
What is not covered.
The following are not eligible for refunds:
- Subscriptions where significant platform features have been used
- Requests submitted after the 14-day refund window
- Accounts terminated for violation of our Terms of Service
- One-time enhancement purchases (flyer boosts)
- Partial months after a downgrade
Special circumstances.
We may consider refunds outside the standard policy in cases of technical failures caused by our platform, duplicate charges, or billing errors. Please contact support with evidence and we will review your case individually.
Questions about refunds.
If you have questions about this policy or need help with a refund request, our support team is here to help.
support@vysto.linkFair Refund Policy
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